Terms and Conditions

1. Acceptance of the terms

By using the pizzasmilegroup.it website, the Pizza Smile app, or by ordering from one of our pizzerias through these channels, you fully accept these Terms and Conditions. If you do not agree with them, please do not use our digital services.

These Terms sit alongside, and do not replace, the Privacy Policy and Cookie Policy, which you can find at the bottom of every page of the site.

2. Who can order

To order through the site or the app you must be at least 18 years old, or order with the consent of a parent or guardian.

The details you enter when you create an account or place an order (name, delivery address, phone number, email address) must be true, complete and up to date: we and our Ninja Riders need them to bring you your pizza. We cover this in detail in the Privacy Policy.

3. Orders and payments

You can order through the Pizza Smile app or, for the Sottomarina location only, directly from the site. An order is considered accepted when you receive the confirmation: from that moment, the contract between you and Pizza Smile is concluded.

Prices shown include VAT. We may decline an order if the address is outside our delivery areas, if the store is closed, or if technical problems prevent the payment from being completed.

You can pay online by card when you order or, where available, in cash on delivery.

4. Delivery

You choose the delivery time when you place your order. The first available slot is usually about 30 minutes after you order. This is an estimate based on how our Ninja Riders are organised: it is not a minute-by-minute guarantee of punctuality.

That is why we have the Garanzia 120%: if the rider arrives more than 30 minutes later than the time you chose in the app, you are entitled to a refund coupon equal to the value of the entire order plus an extra 20%, to use on your next order.

The pizza, together with the related risk, becomes yours at the moment it is delivered to the address you provided.

5. Cancellations, withdrawal and refunds

You can cancel an order by contacting your local pizzeria, as long as preparation has not already started.

Since these are perishable food products prepared to order, under Article 59 of the Italian Consumer Code (Legislative Decree 206/2005) the 14-day right of withdrawal provided for distance contracts does not apply to our orders.

If your order arrives wrong, incomplete or not as ordered, or if a delay falls within the Garanzia 120%, contact your pizzeria right away: we'll find the best solution together, whether that is a refund, a coupon or a new delivery.

6. Promotions, coupons and the Fidelity programme

The terms of active promotions, coupons and the Fidelity Smile Club programme are described on the Fidelity Terms page and, for individual initiatives, in the related communications.

If a promotion's conditions conflict with these Terms, the specific rule of the promotion prevails.

7. Permitted use of the site and app

We ask you to follow a few simple rules. You may not:

• use automated systems (bots, scripts, data-scraping programs) to access the site or the app or to place orders;
• copy, reproduce or redistribute the site's content without our permission;
• use the stores' WhatsApp number to place orders: it is dedicated exclusively to customer support;
• collect other users' data from the site or the app.

8. Intellectual property

The Pizza Smile brand, the logo, the texts, photographs, stickers and any other graphic content of the site and the app belong to Gruppo Tessarin S.r.l. or are used under licence, and are protected by copyright and industrial property law.

They may not be copied, modified or used without written permission.

9. Limitation of liability

We do our best to keep the information on the site (menus, prices, allergens, opening hours) up to date, but occasional errors can happen: if you notice a discrepancy, contact us and we'll sort it out together.

Within the limits allowed by Italian law, we are not liable for indirect damages arising from the use of the site or the app. The Garanzia 120% and all the protections that the Consumer Code grants to consumers by law remain unaffected, and nothing in these Terms is meant to limit them.

10. Third-party services and links

The site and the app rely on some third-party services for specific functions: the ordering app, the table booking form, the satisfaction survey and the collection of video reviews. These services have their own terms of use and privacy notices, which we invite you to read.

We are not responsible for the operation of external platforms that we do not manage directly.

11. Governing law and jurisdiction

These Terms are governed by Italian law. For any dispute, if you are a consumer, the courts of your place of residence or domicile have jurisdiction, as established by the Consumer Code.

12. Changes to the Terms

We may update these Terms to reflect changes in our services or in the law. The date of the last update is shown at the bottom of this page: we invite you to check it from time to time.

13. Contact

For any question about these Terms, write to us at info@pizzasmilegroup.it or contact your local pizzeria directly.

Gruppo Tessarin S.r.l. — Via Curicchi 12, 45011 Adria (RO), Italy — VAT no. and Tax Code 01514570298 — REA no. 4005172.